Cancellation and Refund/Return Policy
- You may return a product within 7 days of your order date if a manufacturing defect has been found.
- A product’s part or entire sales package will be replaced depending on the defect.
- Any signs of physical or incidental damages to the product or product packaging will be chargeable and shall be deducted before the refund can be processed.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all accessories.
- Customer is responsible to ship the product back to us.
- Once the product is received, it will be inspected within 24-48 hours before a refund can be processed.
- Please inform on email email@example.com within receiving the product and can be delivered within 7 working days.
You may cancel your order before the product has been shipped. Unfortunately, an order cannot be cancelled once the product has been shipped to you. If you wish to cancel your order after having received the product, a refund is possible only if the product is unopened in the same condition as it was received in. Keep in mind however, that the shipping costs have to be borne by the customer. Your refund will be processed with 24-48 hours after your product has been received and inspected.
- All cancellations are subject to a cancellation charge/bank transaction charge of 2.5% of your total order value.
- There are circumstances when the company might have to cancel a particular order.
- Although our online stock inventory is programmed to update automatically, www.faabzacostumes.com reserves the right at any time after receipt of your order, to inform you via telephone or email or mobile text about a shortfall in the quantity you ordered of any item. In all such cases, we have the right to either supply you less than the quantity you ordered or cancel your order with prior notice to you
Once your return is received and inspected, we will contact you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Address for Returns:
Send us an email at firstname.lastname@example.org with the tracking details and send your item to: Faabza Costumes, 205 M. G. Road, Camp, Maharashtra, Pune – 411001 (Include an invoice copy and your contact details)
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.